Stock Enquiries

We are in the process of increasing our stock availability, but our most popular leads do regularly go out of stock in between orders. We have recently restocked all of our leads in the available colours we have, so any colours not available will not be for the foreseeable future.

Returns Enquiries

If you need to return an item, please refer to the instructions on our Returns and Exchanges page.

Training and Behaviour Enquiries

Willow & Porter is part of The Dog’s Way. To learn about how best to use your new lead, or for advice about your dog’s behaviour, find out more about becoming a Dog’s Way member.

 All Other Enquiries

The fastest way to contact us is using the email below. If you are enquiring about an order you have placed, don't forget to include your order number so we can identify you.

Please note that enquiries will be responded to within 48 hours (weekdays). 

Email: customerservice@willowandporter.com

Address: Willow & Porter, PO Box 209, York, YO7 9DL