Stock Enquiries
We are in the process of increasing our stock availability, but our most popular leads do regularly go out of stock in between orders. We have recently restocked all of our leads in the available colours we have, so any colours not available will not be for the foreseeable future.
Returns Enquiries
If you need to return an item, please refer to the instructions on our Returns and Exchanges page.
Training and Behaviour Enquiries
Willow & Porter is part of The Dog’s Way. To learn about how best to use your new lead, or for advice about your dog’s behaviour, find out more about becoming a Dog’s Way member.
All Other Enquiries
The fastest way to contact us is using the email below. If you are enquiring about an order you have placed, don't forget to include your order number so we can identify you.
Please note that enquiries will be responded to within 48 hours (weekdays).
PLEASE BE AWARE: Old POP3 email services (such as hotmail.com, btinternet.com, btopenworld.com, virginmedia.com) have a tendancy to filter and block business emails. If you are using an old email provider and do not receive a response from us, it is highly likely that this is the case. Using a modern email address (e.g gmail, iCloud, outlook) or providing alternative contact details may be necessary.